Privacy Policy

Last updated: November 2025

Thank you for choosing Asteraix. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or purchase from www.asteraix.com (the “Site”) and when you purchase products from us.

1. Who we are

Asteraix, doing business at Asteraix.com, is a PT-based provider of network hardware, software, and associated services. Our support contact email is support@asteraix.com.
In this policy, “we”, “us”, and “our” refer to Asteraix, and “you” and “your” refer to the user, customer, or visitor of the Site.

2. Scope of this Policy

This policy applies to all personal information collected by us:

  • when you visit or interact with the Site;
  • when you create an account, place an order, request support or configure/customize a product;
  • when we provide after-sales support or warranty services;
  • when you subscribe to newsletters or marketing communications.
    We operate primarily within the United States, but this policy may apply to data transfers outside the U.S. where applicable.

3. What Information We Collect

a) Information you provide:

  • Contact information: name, address, email, phone number.
  • Account details: username, password (encrypted).
  • Payment information: credit/debit card number, billing address (via our payment processor).
  • Order information: product selections, custom configuration details, shipping address, order history.
  • Support interactions: messages, emails, call transcripts, warranty claim details.

b) Information we collect automatically:

  • Device and connection information: IP address, browser type/version, operating system.
  • Usage data: pages visited, links clicked, time spent, search terms.
  • Cookies, tracking technologies, and similar tools for analytics and marketing.

c) Information from third parties:

  • If you choose to log in or register via a social network or other service, we may receive profile information from that service.
  • We may receive data from our partners or service providers for fraud prevention, analytics, or shipping logistics.

4. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders (including shipping, delivery, billing, and custom configurations).
  • To provide customer service, support, returns, and warranty management.
  • To communicate with you about your account, orders, updates, and promotional offers (only if you opt in).
  • To personalize your experience on the Site, including recommendations and customised service.
  • To improve our Site, services, product offerings, configurations, and marketing through analytics.
  • To detect and prevent fraud, abuse, security incidents, and enforce our legal rights.
  • To comply with legal obligations (tax, accounting, regulatory) and internal policies.

5. Sharing and Disclosure of Your Information

We will not sell your personal information. We may share your information with:

  • Service providers and vendors (e.g., payment processors, shipping carriers, IT hosting providers, fraud-prevention services) who act as our agents.
  • Trusted third parties for analytics, marketing, and advertising, provided you have given consent or as required by law.
  • Legal and regulatory authorities or law enforcement where required or permitted by law.
  • Successors in the event of a merger, sale, or acquisition of our business (with notice).
    Each third-party receives only the information necessary to perform its function and is obligated to protect it adequately.

6. Cookies and Similar Technologies

We use cookies, web beacons, embedded scripts and other tracking technologies to enhance your user experience, provide personalised content, measure performance, and for advertising. You may block, delete or manage cookies via your browser settings, though certain functionality of the Site may degrade as a result.

7. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy (including legal, accounting, or reporting requirements). When data is no longer required, we will delete or anonymise it securely.

8. Data Transfer / International Considerations

Although we operate primarily in the Portugal, your data may be transferred to or processed by our affiliates or service providers located in other countries. By using our Site or services, you consent to such transfers. We will take appropriate safeguards to protect your data in accordance with applicable law.

9. Your Rights and Choices

Depending on your jurisdiction and applicable law, you may have the right to:

  • Access, correct, update or delete your personal information.
  • Object to or restrict certain processing of your personal data.
  • Withdraw consent (where consent is the legal basis).
  • Request a copy of your personal information in machine-readable format (data portability).
  • Lodge a complaint with a supervisory authority.
    To exercise any of these rights, please contact us at support@asteraix.com. When possible, we will respond within applicable legal timeframes.

10. Children’s Privacy

Our Site and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information without parental consent, we will take steps to delete it.

11. Security

We implement reasonable technical, administrative and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration or destruction. However, no security system is impenetrable — we cannot guarantee absolute security.

12. Third-Party Links and Embedded Services

Our Site may include links to third-party websites, plugins, or services (including social networks). We are not responsible for their privacy practices. We encourage you to review the privacy policy of each site you visit.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When changes are significant, we will notify you by posting a notice on the Site or by sending you an email (if you have opted in). The “Last updated” date at the top will reflect the most recent revision.

14. How to Contact Us

For privacy inquiries or to exercise your data rights, please contact:
📧 support@asteraix.com
🌐 www.asteraix.com